Our Terms and Conditions will help you have a clear overview of shopping with us.
The T & C’s will cover some key areas:
Please be sure to read, and make sure you understand, the Terms and Conditions prior to using the website and placing an Order with Gifts for Little Hands Ltd. By using our website (either for gifts or subscriptions), you agree to be bound by the Terms and Conditions.
The following definitions apply to these Terms and Conditions:
“EU” means a European Union member state, which, for the time being, includes the UK.
“Non EU” means any other country that is not an EU member state.
“Order” means an online transaction made by you via the website for one or more Products, to which these Terms and Conditions apply.
“Personal Information” means the details you provide to us when you use the website, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.
“Website” means any digital way of accessing the Gifts for little hands Ltd store and includes the website located at www.giftsforlittlehands.com, or any subsequent URL which may replace it.
“Product” means a Product or subscription service displayed for sale on the website.
“Product Description” means the section displayed on the website where certain Terms and Conditions in respect to the individual Product are provided, which shall include, but not be limited to, all details, prices (cost of the Product ), photographic representations and descriptions of a Product. It shall also include, where appropriate, specific delivery dates and times.
“Gifts for Little hands Account means your personal customer account set up by you on the website.
“Terms and Conditions” means these Terms and Conditions.
“We”, “us” or “Gifts for little hands” means Gifts for little hands Ltd as the context may require.
Please note, that when arranging delivery of your Order, Gifts for little hands Ltd may instruct a third-party courier or postal carrier to deliver it to you. Gifts for little hands will ultimately be responsible for managing the delivery of your Order, so for the purposes of these Terms and Conditions, all references to “we”, “us”, or “Gifts for little hands Ltd”, will be taken to include such third parties.
“UK” means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland.
“Users” means the Users of the website collectively.
“You” means a User of the website.
Using the Website
The website provided solely for your personal use. To place an Order on the website you must be at least sixteen (16) years old. You may not use the website for any commercial purpose. We reserve the right to make changes to any part of these Terms and Conditions from time to time, so please ensure you check the latest version. We may modify or withdraw the website (or any part of them) temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the website and you agree to use the website on this basis.
All text, graphics, photographs, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code (the “Content”) belongs to Gifts for little hands (or is licensed to Gifts for little hands Ltd). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, “look and feel” and arrangement of it.
You agree that any information you submit to the Platforms including Personal Information shall be accurate.
Account, Personal Information and Security
By placing an Order you agree and understand that we may collect, use, store and process your Personal Information in accordance with our Privacy and Cookies policy.
When you register for a Gifts for little hands or Learning Club Account, you agree that:
- a) The Personal Information which you are required to provide when you register as a customer is accurate; and
- b) If any of your information changes (for example you change address), please let us know by updating your Account online or contacting our Customer Services team on firstname.lastname@example.org
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You are responsible for keeping your Account and Personal Information confidential. Please notify us immediately of any unauthorised use of your Account or Personal Information and, any breach of security or misuse, or suspected breach of security or misuse of such. Please ensure that you sign out from your Account at the end of each session if you use a shared computer. We will not be liable for any loss or damage arising from your failure to comply with this clause.
We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.
Products are subject to availability. We will do our best to remove any Products which have sold out at the earliest opportunity. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock before we accept your Order, then Gifts for Little Hands Ltd shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock product and a refund issued.
Payment and payment methods on the Platforms
You can currently pay in British Pounds.
We accept payment for Orders by Maestro, MasterCard, Visa, Visa Debit, American Express, Solo, Electron, PayPal, and e-vouchers.
By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.
A e-vouchers cannot be exchanged for cash or refunded.. If the Products purchased online total less than the value of your e-voucher, then we will issue you a new e-voucher with the remaining amount. You can only use your e-voucher once and the total value of the Products you are purchasing must be equal to or greater than the value of the e-voucher.
If you have any issues with using your e-voucher, please contact Gifts for little hands at email@example.com.
All prices are quoted in Sterling and are per piece. We reserve the right to change our product’s prices at any time without further notice.
All Product prices shown on the website are inclusive of any applicable UK VAT.
Although we try to ensure all our Products’ prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product you have ordered, we will be unable to accept your Order and shall contact you as soon as possible in order to give the option of either reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced Product as cancelled.
You will be the importer for the international delivery of your Order (i.e. any Order delivered to a country other than the UK). Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery. Please note that delivery of your Order may take longer during sale or other busy periods, but you will be notified if this is the case.
We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Gifts for little hands shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays. We will always update you on your order and delivery timescales.
Delivery options are as follows:
We offer Free Delivery on orders over £40
Standard delivery charges are from only £3.95 per order to a UK mainland address. If all your items ordered are “In Stock” and “Standard Delivery” has been chosen, you should receive them within 3 – 7 days.
1st class delivery will cost £5.95 and delivered within 1-3 days. If order are made after 12 pm then, this will be sent out the next working day.
International Deliveries: If you require delivery outside the UK then please contact us via firstname.lastname@example.org with your order and we will look at the best delivery options for you.
You have a statutory right to cancel your order of sale at any time up to fourteen (14) days after the day on which you receive your Order. You need to return the item within twenty eight (28) days after the day on which you received your Order in order to receive a refund.
If, for any reason, you wish to cancel your order before your Order has been dispatched please contact us on email@example.com. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order within fourteen (14) days.
4) Returns Policy
Products must be returned in a saleable condition within twenty-eight (28) days of receiving your Order. Products must be unused and in their original packaging with garment tags and any other security devices or seals still attached and intact when they are returned to us. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with.
We will pay for the cost of returning any order delivered to you within the UK. If you wish to return your order then please email us at firstname.lastname@example.org
5). Refunds policy
Within fourteen (14) days of us receiving your Order back by post, or receiving proof from you that your Order was returned to us, we will refund you the original purchase price and delivery charge for your Order, provided that you return the Product(s) to us in a saleable condition.
Refunds will be issued back to you as follows:
If you paid for your Order using a credit or debit card then your refund will be made back to the same card or paypal. This will appear in your account within five (5) days depending on your card issuer.
Liability and Indemnity
If the fulfilment of an Order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, or you fail any of our fraud detection or anti money laundering detection checks, Gifts for little hands Ltd has the right to stop or cease to fulfil the Order (or part thereof) at any time and shall incur no liability in such circumstances.
You have certain rights as a customer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the United Kingdom, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these Terms and Conditions with reasonable care and skill.
Any Orders delivered to you will be of satisfactory quality. However, if we deliver an Order that is not of satisfactory quality, you can:
- a) contact us for a full refund within thirty (30) days of delivery; or
- b) contact us for a repair or replacement.
We may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.
Gifts for little hands Ltd is registered in England with company number 10210288.